Refund policy

Refund & Return Policy

Last Updated: August 25, 2026

Refunds

Refunds are only granted in limited circumstances. Refunds will not be granted on any discounted orders including any introductory promotion (i.e., your first month subscription pricing). Please note that your account will be charged every thirty (30) days unless adjusted. You must cancel or skip before your billing date to avoid responsibility for any charges and taxes. Any other refunds will be issued by us at our sole discretion. If you would like to request a refund on a non-discounted order, please contact us at hey@drinkraddy.com.

Returns

Our dedication to providing fresh and safe products drives all of our decision making. As such, returns are rarely allowed and only in specific situations. To be considered, a return must be unopened in its original packaging with no damage to the security seal and must be postmarked within 10 days of the original delivery date. Please note that additional criteria apply. If you would like to request a return, please contact us at hey@drinkraddy.com.

Subscriptions

Your subscription will continue and you will be charged every thirty (30) days until you choose to cancel. If you cancel your subscription we will send you any outstanding supply you have already paid for but will not refund any amounts for shipments not yet received as of the date of cancellation. You may cancel at any time prior to your next billing date by logging into your account at drinkraddy.com or by emailing hey@drinkraddy.com.

Preorders

Preorders may be cancelled for a full refund at any time before your order ships. Once your preorder has shipped it is subject to our standard refund and return policy above.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect contact us within 7 days of delivery at hey@drinkraddy.com with your order number and a photo of the issue. We will review and respond at our discretion.

Payment

We accept Visa, Mastercard, American Express, and Discover. You may be charged local tax if applicable. We are not responsible for any fees or charges your bank or card issuer may apply. The risk of loss and title for items purchased passes to you upon our delivery of the items to the carrier.

Contact

hey@drinkraddy.com | drinkraddy.com